[info]ardath_rekha in [info]07refugees

Oh ack.

If you had automatic payments on LJ, and turned them off in the wake of Strikethrough, you might want to go over and check to make sure they're still turned off. Apparently people are complaining that the auto-payments on their accounts have been mysteriously turned back on without their consent.

They can't even go 24 hours without a new screwup, it seems.
Tags: ,

Posted on Sep. 24th, 2007 at 10:28 pm | | Leave a comment | Add to Memories | Tell a Friend

Comments

[info]elke_tanzer

Could've sworn I turned them off, just checked, and sure enough, they were on. And my account was supposed to expire last week, and didn't, so yeah, the bastards charged me for another year. Time to spend this weekend shifting more of my content away from their thrice-damned servers...

My remaining open question is: how do I wipe my Visa data from LJ's records so they can't turn autopayments on again?
Posted on Sep. 26th, 2007 04:47 am (UTC) | | Thread | Reply

(Anonymous)

I'm not sure there's a reliable way to do that (they claim they don't keep that info). If you're planning on leaving entirely, you could either delete your account or tell your bank to block charges from 6A. But LJ is legally bound to give you a refund for unauthorized charges--even my old internet company (with worse customer service than 6A, scarily) eventually gave me a refund when they "duplicated" my canceled account. Check your credit card bill regularly.

-Carmarthen
Posted on Sep. 26th, 2007 03:58 pm (UTC) | | Parent | Reply

[info]keieeeye

I asked burr86 about the people who turned off autopayments and HAVE NOT made manual payments since then - as he is saying that they are accidentally turning autopayments on instead of making single manual payments.

http://grrliz.livejournal.com/772277.html?thread=18188213#t18188213

He says,

Ask them to file a request with our Account Payments team (at http://www.livejournal.com/support/submit.bml?cat=accounts). I can't really give you an answer in general, because there is a different reason for everyone, and the Accounts team can help those people figure out what happened.

If you're in this situation make it very clear that you have not made manual payments and it's still been somehow turned on, so we can see how they respond to it.
Posted on Sep. 26th, 2007 07:47 pm (UTC) | | Parent | Reply