[info]ardath_rekha in [info]07refugees

Oh ack.

If you had automatic payments on LJ, and turned them off in the wake of Strikethrough, you might want to go over and check to make sure they're still turned off. Apparently people are complaining that the auto-payments on their accounts have been mysteriously turned back on without their consent.

They can't even go 24 hours without a new screwup, it seems.
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Posted on Sep. 24th, 2007 at 10:28 pm | | Leave a comment | Add to Memories | Tell a Friend

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[info]ldybastet

It could well be that the page where people pay for their accounts is confusing/misleading people so that they don't notice that they are enrolling in the autopay system, and therefore didn't know about it until checking now.

It could.

And if that is the case, it is really, really bad. Signing up for autopay should be something that people do deliberately, not by accident. So instead of fixing things that don't need fixing, why not give their users a non-confusing payment page?
Posted on Sep. 25th, 2007 08:40 am (UTC) | | Thread | Reply

[info]firefly124

I, for one, had auto-pay set up deliberately, and then just as deliberately turned it off. And as of right now, it was back on. I've turned it off again, received confirmation it's turned off again. It had best stay that way. I've printed the confirmation email just in case this time.
Posted on Sep. 25th, 2007 11:31 am (UTC) | | Parent | Thread | Reply

[info]morgandawn

feeling a bit daft here, but when I go to the manage accounts area: http://www.livejournal.com/manage/payments/index.bml

all I see is what I have purchased and when it expires but no indictation of whether automatic payments are on or off?
Posted on Sep. 25th, 2007 05:24 pm (UTC) | | Parent | Thread | Reply

[info]firefly124

Then you should be fine. When I went to that page, it said when my last payment was made and also when my next automatic payment was scheduled.
Posted on Sep. 25th, 2007 06:08 pm (UTC) | | Parent | Thread | Reply

[info]morgandawn

thanks
Posted on Sep. 25th, 2007 06:10 pm (UTC) | | Parent | Reply

[info]scorpio

ok, now im not so confused XD
Posted on Sep. 26th, 2007 10:07 pm (UTC) | | Parent | Reply

[info]keieeeye

I asked burr86 about the people who turned off autopayments and HAVE NOT made manual payments since then - as he is saying that they are accidentally turning autopayments on instead of making single manual payments.

http://grrliz.livejournal.com/772277.html?thread=18188213#t18188213

He says,

Ask them to file a request with our Account Payments team (at http://www.livejournal.com/support/submit.bml?cat=accounts). I can't really give you an answer in general, because there is a different reason for everyone, and the Accounts team can help those people figure out what happened.

If you're in this situation make it very clear that you have not made manual payments and it's still been somehow turned on, so we can see how they respond to it.
Posted on Sep. 26th, 2007 07:44 pm (UTC) | | Parent | Reply

[info]ladykaiyu

I know that in the past that the autopay was only an option for getting an account for one year, and that you had to actually click on the option that allowed the autopay. (And when I say past, I mean within the last five or six months--I had been on the payments page to get paid accounts for a couple of friends before 6A starting screwing everything up).

I was nosy and went to the payments page, and it seems that now you cannot choose whether or not you want automatic billing at time of payment--all choice have the automatic billing, and it does not matter how long of a timeframe you're buying the paid account for.
Posted on Sep. 25th, 2007 07:44 pm (UTC) | | Parent | Thread | Reply

[info]ladykaiyu

Correction--there is a page that still allows one to get a paid account without the autopay feature, but it's kinda hidden. I found the page when I clicked on the "buy paid time for a friend" page...that page had a link to the page where one can buy a paid account without enabling autopay.
Posted on Sep. 25th, 2007 09:13 pm (UTC) | | Parent | Reply