[info]ldybastet wrote
on September 25th, 2007 at 08:40 am

It could well be that the page where people pay for their accounts is confusing/misleading people so that they don't notice that they are enrolling in the autopay system, and therefore didn't know about it until checking now.

It could.

And if that is the case, it is really, really bad. Signing up for autopay should be something that people do deliberately, not by accident. So instead of fixing things that don't need fixing, why not give their users a non-confusing payment page?
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