[info]ardath_rekha in [info]07refugees

Oh ack.

If you had automatic payments on LJ, and turned them off in the wake of Strikethrough, you might want to go over and check to make sure they're still turned off. Apparently people are complaining that the auto-payments on their accounts have been mysteriously turned back on without their consent.

They can't even go 24 hours without a new screwup, it seems.
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Posted on Sep. 24th, 2007 at 10:28 pm | | Leave a comment | Add to Memories | Tell a Friend

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[info]keieeeye

(sorry for your inbox ardath, just making sure people see this)

I asked burr86 about the people who turned off autopayments and HAVE NOT made manual payments since then - as he is saying that they are accidentally turning autopayments on instead of making single manual payments.

http://grrliz.livejournal.com/772277.html?thread=18188213#t18188213

He says,

Ask them to file a request with our Account Payments team (at http://www.livejournal.com/support/submit.bml?cat=accounts). I can't really give you an answer in general, because there is a different reason for everyone, and the Accounts team can help those people figure out what happened.

If you're in this situation make it very clear that you have not made manual payments and it's still been somehow turned on, so we can see how they respond to it.
Posted on Sep. 26th, 2007 07:46 pm (UTC) | | Parent | Reply