Migrants to IJ, 2007

There was also the issue of banning without warning, which bothered me. And an issue of banning a permanent account and then stating that they were not going to return the funds, or the funds of anyone whose account might have been banned. If someone pays you to provide a service and then you refuse to provide it, as a business you have an obligation to return the payment.

Those are some of the reasons the writer of the second article cited for his own choice to leave LiveJournal. In spite of his hectoring fandom on the illegality of their actions, he isn't enamored of LJ's customer service at all.