here are a couple more links:
from
http://community.livejournal.com/innocence_jihad/190807.html"Apparently, an internet business is not something the Department of Consumer Affairs can help with." but, there is info to the California Department of Justice, Office of the Attorney General (AG)
and I posted on GJ's FandomTossed about BBB info:
http://fandomtossed.greatestjournal.com/65189.htmlwhich, yes, is not a government agency, and they can ignore complaints. However, it all goes on Public record. Records that *are* looked at when companies go public/try to sell.