InsaneJournal Announcements

Recent Entries

InsaneJournal Announcements

View

Navigation

January 29th, 2024

Abuse Team

Add to Memories Tell a Friend
Hello InsaneJournal Users,

I want to announce here that we have re-formed our Abuse team here on InsaneJournal and are taking actions to curb the bulling and abuse that has been happening. I personally want to apologize for not taking action sooner which has created an unsafe culture here. We are working to put a stop to it.

Going forward if you are experiencing abuse or bulling inside of an asylum please first raise the issue to asylum mods as they are responsible for handling their own communities. If it is outside of an asylum and you are getting messages or are being bullied or harassed by users. Or if asylum mods are not taking actions, please open a support request selecting "Abuse" as the problem area. These support request are only visible to our Abuse team and will be treated with discretion.

Be aware that we will take actions on abuse/bullying that happens off site and your InsaneJournal account can be suspended if you are harassing users on any platform.

Thank you for your understanding.

--
Squeaky

December 21st, 2023

Site Privacy Errors

Add to Memories Tell a Friend
Hey gang,

I know some users are seeing bad ads that are leading to your browser giving you an error about the site's security. If you can, please compile a list of the sites in the warnings that are giving this error.

examples )

November 23rd, 2023

Holiday sale 2023

Add to Memories Tell a Friend
Starting NOW we will begin our Black Friday/Cyber Monday sale we are rolling our price back to match our door buster sale from 2016! This sale will continue until Friday December 1st.

Then, for the entire Month of December we continue selling Permanently Insane accounts for a discounted price of $40 (regular price $50).

Permanently Insane account - $30 (regular price $50)
Permanent Extra Userpics - $15 (regular price $30)
Insane Userpics - $155 (please give us time to activate as this is a manual item)

Paid account 12 Months $15 - (regular price $25)
Paid account 6 Months $10 - (regular price $15)
Paid account 1 Months $3 - (regular price $5)

Extra Userpics 12 Months $10 - (regular price $20)
Extra Userpics 6 Months $5 - (regular price $10)

Rename tokens - $3 (regular price $5)
Rename tokens (5 pack) - $11 (regular price $20)

November 1st, 2023

October Patreon Rewards

Add to Memories Tell a Friend
October Patreon rewards for all successful payments have been delivered. Thank you all again for committing to support the site. This removes a large portion of the "get the server bills paid" each month off of our back.

Please let us know if you see any ads while logged in, we believe that code is sound but want to make sure nothing is leaking through.

Goal Update

Add to Memories Tell a Friend
We're still looking into what happened, but we missed our goal despite increasing our number of Patrons. I'm guessing someone cancelled at the last minute. Which is fine.



Since we're doing so well, we decided to move forward with phase 1 of our goal.

As long as we can maintain our current membership level on our Patreon we will leave ads in their current state which is that if you are logged in, you wont see ads.

Also if we can get to $1000/mo we are going to finish removing ads from the site.

Thank you everyone who continues to support us. Now we are onto the next task which is finally getting an answer on what is happening with comments.

If you can provide us a good description of the issues you are seeing and how you can trigger them, it will be greatly appreciated. We've been having some issues duplicating the issue which is making it very hard to troubleshoot.

October 20th, 2023

Ads and the state of the site

Add to Memories Tell a Friend
Hey gang!

We know it's been super frustrating for you around here. Right now we are looking at what we can do to get rid of the ads and still keep the site running.

We've decided to move the goalposts for our Patreon to make it possible for us to just shut off ads for everyone. The ads aren't performing as good as we hoped and we can make up the revenue if we can get a few more monthly commitments on our Patreon account.

What we are going to do is implement a new goal of $750/month on Patreon. If we can get that level of commitment from the community we are comfortable not running ads on the site for any logged in user. We are very close to that already sitting at over $700/month. If we get to $1000/month we will shut off ads entirely, even if you aren't logged in.

If you regularly buy rename tokens or other items in our store, you can easily get a $5 or $10 coupon a month, with a $25 commitment we'll give you a $5 bonus and email you a $30 coupon each month. We only charge on our Patreon at the beginning of each month, so if you want to subscribe please have your reward level picked before Halloween!

http://www.patreon.com/insanejournal



Thank you all so much for your support!

August 7th, 2023

Patreon

Add to Memories Tell a Friend
Awhile back, Patreon removed the concept of goals from the site. We previously had set a goal of $750/month to remove ads from the site. We did eventually reach that goal and ads were indeed removed from the site.

That said we've seen a decline over the past few years and with the site move have seen the need to re-implement ads on the site.

We have decided that we will re-implement a goal here without the help of the platform. We are setting that goal at $1000/month (costs of running the site have gone up sharply). We will keep you updated with images like this. This is a current snapshot of where we are.

There are 2 ways to get rid of ads.
1) Purchase a paid account on the site. Paid accounts never see ads while logged in, and ads are not displayed on Paid accounts profile or entry pages.

2) Help get our Patreon funded over our goal line. You can subscribe to monthly rewards to help the site stay above water.

Check out our Patreon at https://www.patreon.com/insanejournal

August 1st, 2023

Ads?

Add to Memories Tell a Friend
Yes ads. Our Patreon funds have been below the threshold we set for ad removal for quite some time. With the recent increase in costs of running the site due to moving our hosting, we've decided its time to start exploring running ads on the site again.

Patreon removed the view of goals a long time ago so it may not have been clear to everyone. We will be changing the verbiage on our Patreon to reflect this as well.

As always those of you with Self-Committed and Permanently Insane accounts should never see ads on the site.

This is initially being done as an experiment, we will make further decisions down the road about if we want to continue with ads.

July 23rd, 2023

Weekend Outages

Add to Memories Tell a Friend
Hey gang!

I know my last post was talking about how stable the site seemed. However, we are aware we've had a couple of outages. I am working to remediate the issues that are causing them. The reasons they were extended is more due to timing and my needing to get in and manually fix things more than anything. I will keep everyone updated as we work to fix these final few issues that are plaguing the site.

July 21st, 2023

Site Update

Add to Memories Tell a Friend
The site seems to be relatively stable at this point. We are over halfway with migrating accounts onto the new DB servers. Once that is done I dont expect there to be much changing with the site for a bit. We really want things to get stable before we try to introduce any more change.

The sale went very good and we'll be able to absorb the costs of moving. Now that all is said and done our monthly costs for hosting the site are going up, but its not terrible. By the end of next month I'll have a good handle on what the site costs will be going forward. For now I don't foresee any price increases coming.

Thank you for sticking with us, we know it's been a rough few weeks, but the site seems faster and more stable than ever right now and that's a very good thing!

July 16th, 2023

Sate of the Site

Add to Memories Tell a Friend
We are still working on migrating accounts off the old cluster to fix a database versioning issue.

All new accounts and most accounts that have been used in the past 2 months have been moved already. There are a lot of accounts to get through so we focused on most recently active before moving to older stuff.

We are aware of the logout issue and are tracking it to see if we can discover what is causing it.

If you are having an issue tracking posts its probably because you haven't been moved. If you'd like the support team to validate if this is the issue, please open a support request.

Thanks for sticking with us during the move. We understand there have been more intermittent issues (502/503 errors or icons not loading) but we are hoping that the larger scale outages are a thing of the past.

Also the sale of Permanently Insane accounts ends tomorrow! So keep an eye on that!

July 15th, 2023

Tonight's Site Issues

Add to Memories Tell a Friend
We apologize for tonights issues. One of the new DB servers was down and we weren't able to get into the site and fix it until now. It was an easy fix. We will look into seeing what kind of auto remediations we can create for this situation in the future.

July 13th, 2023

An Update on the State of the Site

Add to Memories Tell a Friend
We are working on resolving some of our site issues. We've identified the core of the notifications issue and are working to resolve it ASAP. This will take some time as we need to migrate everyone to new DBs.

This may also solve some other issues. We are continuing to investigate.

July 10th, 2023

An Update!

Add to Memories Tell a Friend
Overall the site move has gone well. However we are seeing a couple of issues with parts of the site unable to update the database. Notably we are experiencing issues in creating new notifications and updating login sessions.

We will continue to look into these minor issues.

As far as the sale goes. We intend to continue the sale through the end of this weekend. Meaning we will end the sale at 9:00AM EDT on Monday July 17th.

Thank you all for the support so far, it makes the burden of the additional hosting costs involved in moving the site that much easier!

July 4th, 2023

Site Move Update

Add to Memories Tell a Friend
So we are running 100% in our new home at this time. I know we have gotten reports of notifications coming in slowly, out of order, or not at all.

We are aware and are looking into seeing what we can do about this situation.

Unfortunately, it looks like it's likely due to the fact that your email providers are seeing our mail coming from a new place. And since this new place is "Cloud Based" they aren't sure it is legit.

There are somethings you can do to help this. Make sure that "lj_dontreply@insanejournal.com" is in your contacts and setup a rule to make sure that email from this address isn't being marked as spam.

The more mail the large providers get from us that they can determine is legitimate, the higher our email reputation will get. Otherwise the site seems very very stable and most issues should be self resolving at this point.

Please let me know if you start to see significant 502 or 503 errors so we can track down what is going on.

Please continue supporting us with the sale we are having as we are incurring significant costs are part of this move. We intend to continue the sale through the coming weekend.
Powered by InsaneJournal