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September 14th, 2017

Final Irma Update

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Ok we are home now. So a final report. The site stayed up 100% through the hurricane and ensuing blackouts in the local area. My home is mostly ok, just a couple of minor things that can easily be addressed. Family is safe, all pets weathered the trip though they were't happy about it. All in all we came out of Hurricane Irma relatively unscathed. Please resume your regular InsaneJournal activities ;)

September 11th, 2017

Irma Update

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So the site survived Hurricane Irma with no outages. Now we are just waiting to hear about the status of our home and are awaiting the all clear to drive the 14 hours back south.

September 9th, 2017

Hurricane Irma Update

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Based on the current path of the storm and the current state of affairs, we are not anticipating any significant issues with the site. While power outages are still a possibility, the thought of data loss is now gone. The area the site is in, is no longer in any risk of flooding and the wind risk is minimal.

Thank you all so much for your words of support. Now we just need to figure out when we can go back home.

September 6th, 2017

Hurricane Irma

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Just so everybody know we are in the direct path of this beast of a storm. Myself and my family are going to be evacuating tonight. This could have an effect on the site as I will be unable to work on the site if there is an issue while we are on the road

Also the servers are located in West Palm Beach, while the datacenter they are in has generators and extra fuel. However if there is a power outage, we will be offline. We do have backups of the site and database that are kept offsite, so if there is a total loss, we will be able to recover the site, however there will be extended downtime if that is the case.

We will keep things updated on our Facebook page as it will not be impacted by this event.

August 21st, 2017

Eclipse Day Sale

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Since this day comes so rarely, we decided to do a single one day Permanently Insane Account sale. Today only these accounts are for sale for only $35. This sale will be gone as quickly as the total eclipse, so hurry!

EDIT: And like the eclipse, this sale is now gone. Thanks for the support everyone!

July 13th, 2017

Expunging users

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We have corrected the issue that was causing users to not get expunged. They are currently expunging now.

May 1st, 2017

1 Month on Patreon

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So our first full month on Patreon was quite successful. While we didn't hit our first goal yet, we got really close. So in celebration of getting close, I've removed ads from all profile pages for the entire month. If you guys like how the site is without them, help us reach our first goal and we'll remove all the ads each month we reach the goal.

April 24th, 2017

Issues with Icons

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We are aware of issues uploading icons. We will be looking into that this evening.

Edit: This issue is resolved

April 3rd, 2017

Patreon Update

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We have added a few new rewards and updated our lowered the amount for our first goal on Patreon. You can check this out on our Patreon page

March 31st, 2017

Patron

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Guys, we have deiced to start using Patreon. We are going to try to build a sustainable income so we can make this site better for all of you. Please let me know what you guys think about this and any rewards you can think of that we could offer. For now we are just looking for recurring monthly income so we can start making the site cheaper and better for everyone.

https://www.patreon.com/insanejournal

March 30th, 2017

Sale Ending

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All of our current sales are ending Sunday April 2nd. We will be removing Permanently Insane accounts from the store and ensuring all of our prices are set to regular prices. Thank you all for all of your support during this trying time. We are still working out bugs and have regained stable financial footing for the site.

March 24th, 2017

Userpics

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We have fixed the issues that was causing userpics to get uploaded in the wrong order and to sometimes disappear form the servers. Also we have lifted all of our IP blacklists. This seems as if it was the source of the issue that was causing gmail to not display userpics in comment emails.

March 20th, 2017

About the Purge

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I see via many comments and support tickets that a lot of users were surprised about that timing of the purge happening. I apologize for not being more transparent about the timing of it. We don't like to specify a specific time of an upcoming purge as it can vary by journal and specifying a specific start time has caused issues in the past.

That said we should have announced or put into the notifications for the re-start of the purge that the date would be Saturday 3/18 not exactly 14 days from the date the emails were sent as many users expected it to be. We based that date on giving users an extra 2 weeks from the date the purge was supposed to initially run on due to the outage we incurred.

The original date for accounts to purge was supposed to be March 4th. But since we went offline on 2/27 and had to roll data back to before the purge initially started we obviously didn't purge accounts on that date. When we were finally up and stable enough to restart the purge, we decided to set accounts so they would purge on 3/18, exactly 2 weeks after the original purge and still 10 full days after notifications were set. This allowed users not only the 9 days we were up before the outage, but an additional 10 days after the additional notification to recover their accounts. We felt that this gave users ample time to recover their accounts and included a full weekend before the purge.

The mistake we made was in communication. We did discuss this in a public forum with users, but did not advertise it in either the emails we sent or in any posts about the purge. We admit that this is a mistake on our part and do apologize for it. Unfortunately do to the nature of how purges work, the data in these accounts is not recoverable. In the future we will be sure to provide better information to our users so that you can properly save any accounts that you do not want to be purged.

March 13th, 2017

Secure Logins Enabled

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We have enabled secure logins. Your login information will now be sent via our secure servers. This will protect your password from anybody snooping on your session.

March 10th, 2017

Refunds

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Going forward if you need a refund for a missing item from the downtime, please open a support request at http://www.insanejournal.com/support/

Put the request in the accounts category and include the paypal transaction id, the cart number, or the receipt id.
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