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May 1st, 2017

1 Month on Patreon

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So our first full month on Patreon was quite successful. While we didn't hit our first goal yet, we got really close. So in celebration of getting close, I've removed ads from all profile pages for the entire month. If you guys like how the site is without them, help us reach our first goal and we'll remove all the ads each month we reach the goal.

April 24th, 2017

Issues with Icons

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We are aware of issues uploading icons. We will be looking into that this evening.

Edit: This issue is resolved

April 3rd, 2017

Patreon Update

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We have added a few new rewards and updated our lowered the amount for our first goal on Patreon. You can check this out on our Patreon page

March 31st, 2017

Patron

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Guys, we have deiced to start using Patreon. We are going to try to build a sustainable income so we can make this site better for all of you. Please let me know what you guys think about this and any rewards you can think of that we could offer. For now we are just looking for recurring monthly income so we can start making the site cheaper and better for everyone.

https://www.patreon.com/insanejournal

March 30th, 2017

Sale Ending

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All of our current sales are ending Sunday April 2nd. We will be removing Permanently Insane accounts from the store and ensuring all of our prices are set to regular prices. Thank you all for all of your support during this trying time. We are still working out bugs and have regained stable financial footing for the site.

March 24th, 2017

Userpics

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We have fixed the issues that was causing userpics to get uploaded in the wrong order and to sometimes disappear form the servers. Also we have lifted all of our IP blacklists. This seems as if it was the source of the issue that was causing gmail to not display userpics in comment emails.

March 20th, 2017

About the Purge

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I see via many comments and support tickets that a lot of users were surprised about that timing of the purge happening. I apologize for not being more transparent about the timing of it. We don't like to specify a specific time of an upcoming purge as it can vary by journal and specifying a specific start time has caused issues in the past.

That said we should have announced or put into the notifications for the re-start of the purge that the date would be Saturday 3/18 not exactly 14 days from the date the emails were sent as many users expected it to be. We based that date on giving users an extra 2 weeks from the date the purge was supposed to initially run on due to the outage we incurred.

The original date for accounts to purge was supposed to be March 4th. But since we went offline on 2/27 and had to roll data back to before the purge initially started we obviously didn't purge accounts on that date. When we were finally up and stable enough to restart the purge, we decided to set accounts so they would purge on 3/18, exactly 2 weeks after the original purge and still 10 full days after notifications were set. This allowed users not only the 9 days we were up before the outage, but an additional 10 days after the additional notification to recover their accounts. We felt that this gave users ample time to recover their accounts and included a full weekend before the purge.

The mistake we made was in communication. We did discuss this in a public forum with users, but did not advertise it in either the emails we sent or in any posts about the purge. We admit that this is a mistake on our part and do apologize for it. Unfortunately do to the nature of how purges work, the data in these accounts is not recoverable. In the future we will be sure to provide better information to our users so that you can properly save any accounts that you do not want to be purged.

March 13th, 2017

Secure Logins Enabled

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We have enabled secure logins. Your login information will now be sent via our secure servers. This will protect your password from anybody snooping on your session.

March 10th, 2017

Refunds

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Going forward if you need a refund for a missing item from the downtime, please open a support request at http://www.insanejournal.com/support/

Put the request in the accounts category and include the paypal transaction id, the cart number, or the receipt id.

March 6th, 2017

We are alive

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So we are alive. I'll edit this space soon to provide a full description of what happened and what you should expect to see.

Due to the corruption in the database, when we recovered the friends table there were some discrepancies. You will need to validate your friends and your custom friends groups. We have cleaned this as much as we can, but we realize there are definitely a number of inconsistencies. We deeply apologize for this.

There are reports of errors uploading userpics. Please let me know what the errors you are seeing are.

If you are having an issue with not being able to see locked posts in asylums. You will need to have the moderator account re-add everyone to the asylum. Please be sure if you re-add the moderator account, you have a separate moderator you can let you back in and re-add you.

We found a misconfiguration on our servers that was causing email to not get delivered. This has been resolved.

February 17th, 2017

Account Purge Starting Now

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We are staring our account purge. If an account is scheduled to be purged and it has a validated email, we will send a notice to that email and give the user 2 weeks to undelete their account.

If there is no valid email attached to the account, we will schedule that account for immediate purge.

February 16th, 2017

Purge Update

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Now that we have resolved the issues with the userpics, we are looking to start the purge very soon. We have completed the parameters we are using to purge and will be moving forward asap. We only purging users who are in the free status, and not asylums/communities. If an account as permanently insane status or paid status at the time we run the purge, it will not get included.

We are also immediately starting a sale on paid and permanently insane accounts to go along with this.

We will be testing a very small subset of users later today, and will be proceeding with the purge tomorrow morning. Users with unvalidated emails will be immediately purged, but users with valid emails will be sent a notice given 2 weeks to undelete their accounts.

February 14th, 2017

Userpics server

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We seem to be performing much better with userpics now. Please pass on your experiences here so we can have a better idea of how you all see things performing (especially adding userpics).

February 13th, 2017

Userpics

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We have re-enabled the user pic server, unfortunately the problems with stability are still happening. We are still looking into what we can do to resolve this. Sorry for the inconvenience.

February 12th, 2017

Userpics/Comment Captchas Down

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We are performing emergency maintenance on the image server which means that user pics and comment captchas are temporarily offline. We will let you know when we are back up.

Edit: This maintenance is taking longer than expected. We think user pics and captchas will be available late this evening (Eastern Standard Time)
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