InsaneJournal Announcements

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squeaky

12/9/07 10:09 pm

Okay,

We shut off the new server as I found that there were some incompatibilities with different versions of the libraries that were causing problems. We are going to work over the next day or two to fix these and get the new server up and running. For now, we figure that a site that is running a little slow during peak times is better than one with errors all over the place. Please report any errors you are still seeing in this post.

Thanks!

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keieeeye
12/10/07 03:22 am (UTC)

Oops! That's okay, it should calm down when people have finished transferring their things over from GJ anyway.
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elmyraemilie
12/10/07 03:31 am (UTC)

Here--lemme buy you a beer.

Thanks for keeping us informed. Good luck with the server stuff.
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lostdreamer
12/10/07 03:34 am (UTC)

Don't you mean "rollback"? ;)

Good luck with the servers! I definitely prefer a slow one to an error-prone one, myself.
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mathemafishian
12/10/07 03:42 am (UTC)

I just want to drop a comment and say THANK YOU for keeping us all informed about what's going on. The primary issue that a lot of people are having with GJ right now is that we don't know what's going on -- whereas, if there's an issue, you're solving it almost immediately, you're updating to let your users know what's going on, AND you're responding to comments you receive, keeping repeated questions (and angry demands) to a minimum. In the end, it makes the InsaneJournal community a much kinder, gentler environment, because there aren't irate users going NUTS when they don't know what's happening and they think it's a huge conspiracy, or they're demanding to be told what's happening----only to get absolutely no response (not just a response that isn't timely, but no response whatsoever.. unless the response is "leave us alone" kind of snark). You've been welcoming, accommodating, and friendly to GJ "refugees", you've upped the friend limit for free users ... I'm a hundred times happier dealing with any issues IJ might have because you're informative and responsive----so instead of being angry with the site being slow for any reason, my response is THANK YOU for your hard work, good luck with getting things up and running, and I'm more than happy to deal with slowness ----totally understandable in times like this. :)

You're nothing short of phenomenal!
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mugetsu
12/10/07 03:46 am (UTC)

Firstly, I'd like to congratulate you for actually speaking to the users, being honest, and announcing all updates/changes/errors/problems as they happen!

Secondly; I'll be sure to remember noting any errors I come across, to post here. I came across some this morning; which was port 80 not loading correctly, unable to connect to storage, and editing icons/uploading icons errors.
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wolfsilveroak
12/10/07 03:52 am (UTC)

I'd rather have a slow site than no site}:)

I ended up deleting the missing icons and reuploaded them with no issues.
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anomaly
12/10/07 04:06 am (UTC)

I just want to say AWESOME JOB! so far! It's really nice to see a maintainer who actually cares about the users and keeping the site working well even in times of serious influx like this.

The only problem I've heard about is from a few of my community members trying to make journals. Apparently the picture that shows the code that needs to be typed in to make the journal isn't showing up, and the audio is giving an error as well. Does this have to do with the server issues?
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frankie_wolf
12/10/07 04:07 am (UTC)

I'm just glad the site is up and running, and I'm bookmarking the Twitter site, so I can find out about this. I have been so impressed with not only the site, but the customer service here that i am moving my personal journal as well as all my RP journals here.

You are prompt with responses and keep us well informed that when things crash, I don't mind, because i know you are working on them and doing your best to keep us informed and running. With all of us refugees, I'm not surprised that things got a little crazy.

Thanks again Squeaky! keep up the great work!
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teamdowney
12/10/07 04:12 am (UTC)

I'm glad there's a journaling site on teh intrawebz~ that's functional. I was going into withdrawal mode! Anyway, I don't know if this an error or an insanejournal... issue, but when I go to update my journal in firefox, it doesn't give me an option as to which icon I use -- the browse part doesn't show at all. But on internet explorer, it works fine. Wtf!?
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ex_duckling39
12/10/07 04:14 am (UTC)

for me and a friend we are trying to make a journal and when we both go to create the log in numbers and letters that are suppsoe to show up prove i a a human (haha sorry its funny!) doesn't show up at all on both our servers. is this because of the shut off too? thank you for all your hard work!
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msilverstar
12/10/07 04:16 am (UTC)

Thanks for letting us know. Good communication really helps!
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tijae
12/10/07 04:19 am (UTC)

Keeping your user base updated and prompt attention to any issues that arise is sincerely appreciated. Wonderful job. :o)
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wealthandgrace
12/10/07 04:21 am (UTC)

I used a mass icon uploader thing for GJ because I am incredibly impatient when it comes to uploading icons XD Especially if its for more than one account because a couple communities Im in are switching over to IJ, so thats a lot of icons to upload, ugh.

..I was wondering if you had one or knew of one for IJ, because I was unable to modify the one I currently have to work with IJ....I would so appreciate it, you'd pretty much be my hero. :D Thanks.
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knitmeapony
12/10/07 04:22 am (UTC)

The CAPTCHA for new accounts isn't loading properly for me -- I managed to get it sorted with the audio, but I cleared my cache to no avail, so you may want to prod it?
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praggers
12/10/07 04:40 am (UTC)

Another THANK YOU comment from a GJ refugee. Seriously - you're doing an amazing job with the large influx of users. If I come across any errors, I'll be sure to report them. Anything us users can do to help!

Thank you so so so much. It's beyond appreciated.
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You guyz are gettin' thumped
hfx-ben.livejournal.com
12/10/07 04:45 am (UTC)

I came over from LJ to see how you were doing and found this post. (I'm on the run from Putin's thugs.)

I've been trying for 1/2 hour or so to register but it seems Captcha database is bottlenecked.

stay well
--bentrem
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angelusancti
12/10/07 04:53 am (UTC)

Are you going to bring back the generator style? My layout ate itself. :>
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glamrock
12/10/07 05:01 am (UTC)

Just dropping by with a very friendly thank you!
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shamaho
12/10/07 05:08 am (UTC)

Methinks GJ is dead. So welcome GJers.
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xie_xie_xie
12/10/07 05:18 am (UTC)

Dear squeaky,

I am very sorry I broke InsaneJournal. Was it all my icons?

Sincerely,

Xie
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narbeleth
12/10/07 05:34 am (UTC)

Thanks for the heads up. At least things won't seem so frustrating knowing that there's a small glitch and that it'll be rectified in time. That's a lot more then GJ right now. I mean, I don't want to sound like I'm bashing them, but their announcements have been a little lacking as of late.

Granted, LJ's been a pain lately, but at least they too make announcements.
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lostdreamer
12/10/07 05:42 am (UTC)

Ah, I'm getting the CAPTCHA error as well.

Also, notifications/subscriptions haven't worked since I got here. :/ The page loads and lets me choose to get notified by email, but when I press the submit button I just get the default list of possible notifications, none selected, much less the custom one I've tried to define. :/ Is this because of my account (free) or a server thing?
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ex_honeybear169
12/10/07 05:57 am (UTC)

I'm still receiving the error I'd mentioned here, but otherwise, it's been doing good. Kinda slow at times, but it's better than what GJ can say. I think it's completely dead. I'll echo what everyone else said and tell you thank you for communicating with us and letting us know what's going on. I think I speak for the GJ users whenever I say we're very grateful to have an admin who will actually talk to us and fill us in. It's appreciated.
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theimmortal
12/10/07 06:15 am (UTC)

Thanks for the headsup and detailed statement on whats wrong.

Oh I've noticed icons disappearing and a friend of mine told me that a comment is gets dropped. Does this have anything to do with it?
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outta_my_head
12/10/07 07:05 am (UTC)

I just want to say thank you! I can't imagine the strain this has put you and support through, but that you are not only updating us but staying cheerful is so refreshing.

I bought a paid account for a friend and myself to show my appreciation. When I get paid again, I'd def. look into donating more for such good serevice.
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InsaneJournal Announcements

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You guyz are gettin' thumped