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Notification issues

[info]squeaky
2/7/11 02:00 pm
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We realize that there have been some issues with notifications and other things while the site is running slow during peak hours. We have put in a couple of fixes to help alleviate this problem. We have been on top of it the whole time, just have not been able to communicate it out to the end users due to a lack of time.
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  • [info]heartofsteel
    2/9/11 08:02 am (UTC)
    Thank you~! Hope the problems are resolved now. Really appreciate your efforts.

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  • [info]cfelicia
    2/13/11 02:50 pm (UTC)
    Hello! Any chance you will run a sale soon for Permanently Insane accounts? Thanks

  • [info]pascalpkv
    2/16/11 10:21 am (UTC)
    I hope there won´t be any other problems.
    Thanks for fixing

  • [info]mjrathbone
    2/16/11 02:51 pm (UTC)
    are you going to be putting perm accts on sale any time soon? i just want to know before i renew my paid acct. thanks!

  • [info]madmon
    2/17/11 04:39 am (UTC)
    AAARRRRGGGGHHHH NOTIFICATIONS!!! Y U NO NOTIFY ME???!!!

  • [info]pssh
    2/21/11 10:02 pm (UTC)
    I cannot submit to join an asylum ... it keeps erroring out when I do. Is this one of the issues that's also being worked on?

    • [info]briankinney
      2/22/11 01:44 am (UTC)
      Hmm, what error are you getting? I just joined one with no problem.

    • [info]elena_gilbert
      2/22/11 03:41 am (UTC)
      just hit "refresh" on the error and approve it to send the data and it should allow you to request membership :) it's a pain but it works!

  • [info]sherlock
    2/22/11 09:35 am (UTC)
    hi squeaky. this is the most ridiculous, trivial thing ever, but it's been bothering me for several years now -- in the journal userinfos, right after the bot declaration, there is a piece of html that is slightly wrong, and it's making the AccentBox2 uncentred. like I said, trivial complaint, but if it's within your scope to fix easily, all that needs to be changed is:

    <table cellpadding='5' border='0'><tr><td colspan='2'><h2>

    to

    <table cellpadding='5' border='0'><tr><td colspan='3'><h2>

    right after the "If you are running a bot please visit this policy page outlining rules you must respect. http://www.insanejournal.com/bots/"

  • [info]meesterleight
    2/22/11 04:38 pm (UTC)
    still not getting notifs at all, not just during peak hours, & i've tried changing emails a few times with no luck at all... when is this going to be fixed?

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  • [info]nettles
    3/6/11 08:21 pm (UTC)
    Notifications seem to be knocked out completely since the site was down!

  • [info]andersoncooper
    3/6/11 09:59 pm (UTC)
    Notifications haven't been working at all for me for the past 36 hours, since before the site went down, and I've been told I'm not the only one that has experienced the issues off peak times.

  • [info]ex_asphodelu661
    3/6/11 10:07 pm (UTC)
    I have NO idea where to report this, so I apologize for likely putting it in the wrong place, but.. I changed the e-mail address in some of my journals and then went into "manage account" to have validation e-mails sent to the new address. I haven't received any of the validation e-mails yet. It could just be a delay in the system but I thought I should report it just in case.

  • [info]rathbonejackson
    3/6/11 11:08 pm (UTC)
    Notifications have been out for me since the outage happened. I'm sure you're getting this from all ends so I'm sorry, but I know I'm not the only one that's experiencing it. Any help would be awesome, thank you.

  • [info]giovinazzo
    3/11/11 01:16 am (UTC)
    The site keeps going down, any chance this problem won't happen every day around the same time?

    • [info]briankinney
      3/11/11 10:33 am (UTC)
      Have you tried downornot.com to see if the site is ACTUALLY going down, as opposed to YOU having an issue with it? Because I haven't experienced any issues since the longer outage a few days ago.

      • [info]giovinazzo
        3/11/11 01:32 pm (UTC)
        I have. I know it's not just me because I check the Facebook page and people are saying the same in addition to those I talk to having the same issue too.

        • [info]briankinney
          3/11/11 01:34 pm (UTC)
          Hmm, I only see two instances of any problems between the acknowledged outages on March 6th and today on Facebook. What time are you saying it's happening every day?

          • [info]giovinazzo
            3/11/11 07:22 pm (UTC)
            Yesterday it was between 7 & 8. The night before it was later on, around 11-12. It definitely wasn't just me both of those instances because a lot of people I talk to were messaging me asking me if I was having the same problems. And in those instances, I've checked the Facebook and there were posts asking if it's down for anyone else.

            • [info]briankinney
              3/11/11 11:36 pm (UTC)
              Weird, I haven't had any trouble at those times of day. I was just saying that there aren't people complaining on facebook every night – only two out of the last six days.

              • [info]ex_roethlisb223
                3/12/11 04:56 am (UTC)
                jumping in, but it isn't always constant, sometimes it won't let me post a comment and a few seconds later it will let me. sometimes it will just be the site running really slow, but it is happening every other day if not every day

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  • [info]kefka_palazzo
    3/14/11 02:01 am (UTC)
    I've been experiencing a ton of server problems for the past couple of weeks, and today it has gotten worse.

    At the same time (approximately) every day or so, the site doesn't load for 10 minutes or so, and when it does, it takes 5 minutes + to log in.

    Today, it's doing a very old error where if I post an entry, and go back to edit it, click Save Entry: the entry's reverted to an old cached version, and shift + Refresh doesn't help. It's done this multiple times this morning, on different entries.

    • [info]briankinney
      3/14/11 09:59 am (UTC)
      Squeaky did say this on Facebook:

      Yes we are aware of the recent bout of outages. It is the database continuing to act up. We are looking for a permanent solution that doesn't involve taking the site offline for an extended period.

      Just so everyone knows we do restart the database 6 times a day to help alleviate the problem. So if you see an outage at the top of an hour, try again in 5 minutes. We know about any extended outages within 30 minutes.

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