InsaneJournal Announcements -

11/9/09 02:32 pm

We have created an official FaceBook page that will be used to mirror our twitter account for status updated etc. This is yet another great offsite location to let everyone know what is going on when we have any kind of downtime

Become a fan of InsaneJournal at http://www.facebook.com/pages/InsaneJournal so you can get our status updates added to your feed.

And just as a reminder, here is the official IJ twitter account http://twitter.com/insanejournal

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yonmei
11/9/09 08:12 pm (UTC)

What on earth is the use of mirroring the Twitter account? I had rather the Twitter account was actually in use, so that when I experience problems at IJ I will find - at least - an acknowledgement on Twitter that you're aware of these problems.

A mirror reflecting nothing is a useless mirror. Can you instead resolve that the first thing you do when you become aware of an IJ problem is to tweet that you know about it? I don't see any point in creating another networking account to get the same lack of information.
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- squeaky
  11/9/09 08:15 pm (UTC)
  
  Actually that is exactly what I do.
  
  If you visit the IJ twitter page, you will see many status updates related to any outages that the site has experienced recently.
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  - under
    11/9/09 08:38 pm (UTC)
    
    Twitter's pretty much how I got updates on the recent outage, so thanks for that. ♥
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  - yonmei
    11/9/09 08:59 pm (UTC)
    
    Really? So, how come whenever - and I do mean, whenever - I try to access IJ and fail, and turn to IJ on Twitter, I invariably find no current information at all?
    
    Possibly you update it after the fact, but what's the use of that?
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    - squeaky
      11/9/09 09:01 pm (UTC)
      
      When was the last time you had this problem?
      
      If there is a load issue on the site and I am never notified of it, then I cannot fix it nor can I post about it. And a lot of times any load problems sort themselves out after a few minutes without any interaction by me
      
      Also, I have not been made aware of any downtime, other than the daily site backup time in the past month or two. And even that has been noted in the twitter feed.
      
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    - avenged
      11/9/09 10:01 pm (UTC)
      
      I've always had outages, gone to twitter and seen that squeaky is on it already, provided it's not some insane hour of the day when it's late and something occurs.
      
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    - briankinney
      11/9/09 10:15 pm (UTC)
      
      There's a difference between getting a white page every once and a while and there being an actual outage. Getting a white page can be a result of a number of things – your internet access, your browser, a 5-second IJ error – that isn't necessarily a prolonged, sitewide problem. When the site went down yesterday, the Twitter was updated as soon as he found out about it. It was NOT after the fact, because the site went from giving an error-ridden main page to 404ing completely when he updated the Twitter account. It was fifteen-thirty minutes later that it came back up and he updated it a second time.
      
      ANY website will 404 occasionally. But when there's a sitewide error that affects all users for a half hour or more? He pretty much always updates the Twitter during the outage and after it's resolved. The only clear exception I can think of is the daily database backups, which is because he's already clearly stated that they happen at 2:30pm EST every day.
      
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- prozacnation
  11/10/09 04:13 am (UTC)
  
  I too received the outage information from twitter.
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splott
11/11/09 04:08 pm (UTC)

Has there been a change with the url scheme? Some journals are changing to http://users.insanejournal.com/USERNAME like the http://asylums.insanejournal.com/COMMNAME ?
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- sickboy
  11/11/09 04:13 pm (UTC)
  
  do you mean user.insanejournal.com/profile? if that's what you're talking about, then yeah it's been doing that awhile. it's normal. lj does it.
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  - splott
    11/11/09 04:14 pm (UTC)
    
    Um no more like users.insanejournal.com/username without automatically reformatting to username.insanejournal.com
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    - sickboy
      11/11/09 04:23 pm (UTC)
      
      Weird. It's not happening to me.
      
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- foxfirefey
  11/12/09 07:41 am (UTC)
  
  Do those journals start or end with _?
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  - splott
    11/12/09 03:02 pm (UTC)
    
    yah
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    - foxfirefey
      11/13/09 05:55 pm (UTC)
      
      Yeah, those journals will do that, because starting or ending with a - for a subdomain is invalid (and _ characters aren't valid at all). But journals like yours that don't end or begin with _ won't.
      
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dannylandon
11/14/09 08:22 pm (UTC)

I've seen it said that it's possible to transfer a paid account to a different account. Is this true and if so, how would one go about it?
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- medjed
  11/14/09 10:25 pm (UTC)
  
  This is only done in the case that a permanent account is bought and you wish to transfer the remaining paid time. You will open up a support request with the journal that is now a permanent account and post the correct username of the journal you wish to transfer your paid time to.
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ex_eperry787
11/15/09 03:15 am (UTC)

i've been having problems with delayed or missing altogether e-mail notifications. is this being looked into?
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- njennifer
  11/15/09 03:34 am (UTC)
  
  I've been having this issue to for the past several days.
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  - circle_of_mods
    11/15/09 07:18 am (UTC)
    
    Thirding this. It's really, really random as far as which ones I'm getting and which ones I'm not. sometimes I'll get all of them for one thread, or every-other tag, or not get several in a row. Same for new post notifs. I'll get one for a comm update, but not the next. It's highly annoying.
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medjed
11/15/09 07:09 am (UTC)

I just wanted to comment that for some reason bit.ly is counting almost every IJ link I've posted (and others) as spam and phishing. I'm not sure if it's anything you can do, but since that's the URL shortener Twitter uses often, may want to check into it :/
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- foxfirefey
  11/17/09 09:18 am (UTC)
  
  I wonder if it's collateral damage--IJ, like many services, can end up with a lot of spam accounts (25% new/recently updated accounts listed on the stats page are spammers), and maybe IJ spammers have been abusing bit.ly?
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  - squeaky
    11/17/09 01:08 pm (UTC)
    
    Yes we have had a number of spam account sign up. We have suspended as many as 6,000 in the last week. This is causing a lot of providers to send our email into spam folders.
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modestmouse
11/23/09 04:56 pm (UTC)

i haven't seen anything posted about the notification issue. i know a few people are having this problem, as am i. i'm still not receiving most of my comments, and they aren't in my spam, my email is correct and validated, so what's going on? did i miss an announcement on this? please let me know it's becoming really frustrating. thank you.
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- stoshpiznarski
  11/24/09 10:43 am (UTC)
  
  seconded.
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