One of the vibes I've been getting from Norman in his position as 'Evil guv'mint sp00k' is that the man is SUPREMELY overconfident. He's a guy who's always been relatively small-scale before, and now suddenly he's moved up to the big leagues, and he's acting like he owns the place and knows all the moves. He's pissing people off right and left, including those who work for him; he's scoring an absolute zero in the diplomacy that ANY government employee must have if they want to keep their job, he's barely disguising the fact that the people working for him are known supervillains - the man's a trainwreck waiting to happen. So I'm not particularly surprised that he has poor taste in chauffeurs - it's perfect consistent with what we've seen of him so far.