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Outage

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Outage

[info]squeaky
10/16/12 07:43 pm
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To keep everyone up to date, we are back online now (obviously). We had an issue with the settings on our userpic server, I was trying to speed up replication and went too far. I had to reboot the server. After rebooting, the server would no longer see the network cards. This caused the site to go offline.

After working with the hosting company for the past 3 hours we finally have the issue resolved and the site is back online. We are extremely sorry for this and all the other recent issues.

If you aren't already doing this, you can follow us on Twitter @InsaneJournal or on our Facebook page https://www.facebook.com/pages/InsaneJournal/199532194739 for offsite notifications when the site is offline and we aren't able to let you know any other way.
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  • [info]spoilsofwar
    10/16/12 11:54 pm (UTC)
    I actually lost a whole crapload of icons in this recent thing. I got them all back this morning, and now I've lost more than I lost before...

    • [info]squeaky
      10/17/12 04:12 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

  • [info]purpleprose
    10/17/12 12:04 am (UTC)
    All my icons from the accounts missing them, that were back earlier, but after this, they are all gone once again. Just thought I'd mention it.

    • [info]squeaky
      10/17/12 04:12 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

      • [info]purpleprose
        10/17/12 06:06 am (UTC)
        I hope everything gets fixed and really, thank you so much for the hard work and keeping us informed.

      • Fax

        [info]janet555
        10/25/12 06:44 am (UTC)
        Hi, welcome to joy fax server: www.joyfax.com

  • [info]emtor
    10/17/12 12:06 am (UTC)
    Throwing out that all icons I got back this morning are gone again as well. :(

    • [info]squeaky
      10/17/12 04:13 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

  • [info]alisanne
    10/17/12 12:07 am (UTC)
    As the others have mentioned, the 70+ icons that were gone had returned but now are gone again...

    • [info]squeaky
      10/17/12 04:13 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

  • (Anonymous)
    10/17/12 12:10 am (UTC)
    I was just wondering if you knew of the support issue where I can't login to any journal over a 3G or 4g connection on my iPhone. it will work while connected to wifi, but when I try to login when I'm not connected, it acts as though I hadn't logged in at all and sends me back to the homepage. this has been going on for 3+ weeks now. thanks!

    • [info]squeaky
      10/17/12 04:14 am (UTC)
      This may be an issue with your wireless provider. We are unable to duplicate this behavior.

    • [info]americanidiots
      10/17/12 04:18 am (UTC)
      Do you happen to be on AT&T? If so, I have the same problem. It'll act like it's logged in, but it simply just goes back to the main page with nothing logged in.

    • [info]erin
      10/17/12 04:24 am (UTC)
      I have also had this problem with AT&T before, although not on an iPhone. I'm not sure what causes it.

    • [info]1034
      10/17/12 10:39 am (UTC)
      I have AT&T but don't have this issue. It does go back to the main page but when I refresh, I'm logged in.

    • [info]ex_published349
      10/17/12 03:55 pm (UTC)
      I'm having this issue. AT&T on iPad.

  • [info]notan
    10/17/12 12:23 am (UTC)
    I have to reiterate what others are saying - my icons returned, I went to back them up, and now they're missing again...

    • [info]squeaky
      10/17/12 04:14 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

      • [info]notan
        10/17/12 04:18 am (UTC)
        Ah, so that's why they disappeared again! Thanks very much for keeping us informed, Squeaky.

  • [info]darkhuntress
    10/17/12 12:26 am (UTC)
    Most of the icons that I had lost returned this morning and are still there. Except now I'm missing a whole bunch of different icons that hadn't been missing before. :/

    • [info]squeaky
      10/17/12 04:14 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

  • [info]am_lambert
    10/17/12 12:32 am (UTC)
    I'm missing a ton of icons from a few of my RP accounts.

    • [info]squeaky
      10/17/12 04:14 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

  • [info]1034
    10/17/12 12:33 am (UTC)
    Yep. Missing the same ones I was before, or so it appears.

    • [info]squeaky
      10/17/12 04:15 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

      • [info]1034
        10/17/12 10:38 am (UTC)
        Whew thanks Squeaky. I can definitely hang tight and wait for them to come back for reuploading any that may be gone for good. Thanks so much for your hard work and patience with all this!

      • [info]1034
        10/17/12 01:06 pm (UTC)
        And fyi, mine are all back and accounted for again.

  • [info]americanidiots
    10/17/12 12:50 am (UTC)
    yeah i'm missing my icons again in my rp journals

    • [info]squeaky
      10/17/12 04:15 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

  • [info]wolfsilveroak
    10/17/12 01:08 am (UTC)
    Welp, the missing icons from before are now missing again for me as well.

    • [info]squeaky
      10/17/12 04:15 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

      • [info]wolfsilveroak
        10/17/12 04:19 pm (UTC)
        Stupid servers}:P

        I knew there was a reason I waited to reupload the missing icons.}:P

  • [info]erin
    10/17/12 01:33 am (UTC)
    I wasn't missing any icons on this account before, but I am now :|

    • [info]squeaky
      10/17/12 04:16 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

      • [info]erin
        10/17/12 04:23 am (UTC)
        They seem to be back now; thanks for the response and the continued effort to fix this!

  • [info]book_muse
    10/17/12 02:29 am (UTC)
    I'm actually now missing more than I was missing before.

    • [info]squeaky
      10/17/12 04:16 am (UTC)
      All the Userpics are there, but one of the servers keeps crashing while we are trying to replicate them. We are trying to keep a close eye on this.

  • [info]dont_need_a_man
    10/17/12 04:29 am (UTC)
    I love you. Just sayin'... Cause, youknow, I don't have to reupload all those icons.

  • [info]junotemple
    10/17/12 11:10 pm (UTC)
    What about notifications? I'm still not getting any of them.

  • [info]kentdfinn
    10/19/12 11:19 am (UTC)
    Thanks for fixing the user pics issue [info]squeaky

    While I'm here I wonder if you can help, I've been trying to add a layout to this journal for almost a week now but each time I try I keep getting this error

    "No data received
    Unable to load the webpage because the server sent no data.
    Here are some suggestions:
    Reload this webpage later.
    Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data".

    Any idea what's causing this and when it might be fixed? I'd really like to get this sorted so this RP journal looks the way I want it to. Tried opening a support ticket but I have no answer as of yet and as it's gone on so long it's kind of frustrating.

    Thanks - Becky (journal owner)

  • [info]yuna_moon
    10/20/12 06:31 pm (UTC)
    Why does the same commercial spam account come up every time I 'search randomly' for an Insanejournal to view?

  • [info]randombastary
    10/22/12 04:42 pm (UTC)
    Are the icons being backed up right now? None of them seem to be loading anywhere that I look, and I've tried restarting my computer just to make sure it wasn't me. Hoping that's all that's going on.

    • [info]squeaky
      10/22/12 05:06 pm (UTC)
      Everything is fine. We had to do emergency maintenance on the userpic servers.

      • [info]randombastary
        10/22/12 05:21 pm (UTC)
        Ahhh. I figured that you guys were probably working on them for some reason. Thanks for letting me know. You're the best. :)

  • Database error

    [info]padmatical
    10/28/12 08:59 pm (UTC)
    I receive an error any time I try to respond to comments in this journal. (It is not just on the hour, and it's ONLY this journal) My account is a paid account. Thanks!

    Database Error: There was an error posting your comment to the database. Please report this. The error is: The table 'talk2' is full

    • Re: Database error

      [info]korny
      10/28/12 09:37 pm (UTC)
      I am having this same error, also with a paid account. Thank you!
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