Theo tensed up, completely taken aback at the woman's reaction. That feeling quickly dissipated under a wave of sympathy, and she offered the woman a tight hug before gently pushing her back by the shoulders.
"You...want to be here? Let you out? Oh, honey, we're sitting you down right here and...I don't even know." She guided the sobbing woman to one of the couches in the lounge, gently pressuring her to sit.
"OK, I am...really shitty at this. I'm Theo, and I'm guessing...you've been here for awhile?"