He's not backtracking, I was clarifying for him. What is interesting is you didn't even look at the name to see who you were talking to, responding to me that "you're exaggerating to make yourself look better" when the original poster and I don't even look alike. So much for common sense, I guess.
Again, that's a retraining issue. If it's one person, it's someone not able to do their jobs. If it's a good chunk of the staff? It's time to look at management.
And for someone who says this isn't a fight, you sure decided to respond with hostility straight away.