We considered resources to be more for helping people settle in after the initial shock of arrival has worn off. They do not need to be on call 24/7, but available to answer questions and give help throughout the week. This allows for weekends and weekday availability.
One thing we have noticed is that throwing all of the information at new arrivals at once is very overwhelming. They'll still be given the initial pamphlet that Ianto has made but this way they can return to get more information provided to them as needed.