"Exactly! That's the least of it. And plenty of people in Cardiff do know the name Torchwood, just not much else beyond that. Gotta be able to namedrop with the police and such to clear them out."
There goes John surprising him again. Apologizing for THAT, when it pisses off Ianto so much? Something he absolutely should apologize for, yes, but very much unexpected. "... Yeah, yeah you do. Whaaa?"