so far all i've got is that she's 28, been in boston her whole life, and works as a grief counselor because she just "gets it". eventually when/if memories return she'll learn why she just "gets it" and knows exactly what to say about death, but for now she was just drawn to helping people. personality wise she's shy (friendly when others take the first steps, but very infrequently takes those steps on her own) and definitely has a wall up. people can get close but if they get too close she'll ghost, if you can pardon the pun.