Ronnie blinked as somebody knocked on the door, looking at it for a moment before getting up to open it, his hand straying back to his hand cautiously. He looked out, then saw a woman and relaxed, hand returning to his hip.
"Oh, hi. Yes, c'mon in, of course," he said, leaving the door open and then going back to his desk. He paused, looking up at her, obviously surprised to be asked the question when he'd been reaching for the complaint forms again. "Uh... sorry?"
His hand dropped back and he turned back at her, knowing that this might a good time not to come off as stupid or indifferent. "I mean, um," he faltered and then offered his hand. "Hi. I'm Ronnie." It wasn't because he wasn't grateful to be asked that, but the surprise of it had him reverting back to basic manners while his brain tried to process the information.