I don't know. There is only one person who can answer those questions, Anew.
[He lowered his gaze from her.]
I'm sorry. I wish I could help you... [And he did... he really did. He truly felt horrible about what had happened to Anew, hated everything about it, but he didn't know how to help her deal with the aftermath and her questions. All he could do was listen and try to offer her something of insight, even if it wasn't something she may have wanted to hear.]