[Felicia kind of... looks at PM blankly during that whole thing. The mail lady's passion takes her completely by surprise, not in the least because it's coming from a wide-eyed little creature about half of Felicia's own height. With every sign of sincerity:]
I... I assure you, Peregrine Mendicant, I didn't mean any offense to you or your postal system. I certainly don't want anyone to be rendered illiterate, confused, or lost. That would be terrible.