The fact that Lucas was there was entirely unsurprising. It would be unsurprising at any time, and during regular bankers hours it would have been shocking if he wasn't there. He noticed the man step through the door. He didn't recognize him, so his first thought was that he had to have been new.
He approached him, and held out a hand.
"Good morning. I'm Lucas Cortez. Do you have an issue for us to resolve?"
He already had a rather intense caseload, but he would never turn away more work.