Helping people involved talking to them, which was proving to be a hard challenge for someone like Jane. She was shy and blunt and awkward, and that was not helping anyone at the moment. She couldn't give a hopeful smile or hopeful words to the desperate people here, and God knew they probably needed all of those they could get.
Being in the position that she was, when a man approached her with a smile and a wave and asked if she needed anything Jane stared at him in confusion for a moment. "Wh-what?" Instead of a smile all Jane had to give him was a grave look and a head shake. "Nah, I'm alright." She looked around, then zeroed in on him again. "You?"