Rolf tilted his head, looking her over. Her accent was a mixture, but he'd met a few people like that before. His gaze then went to the crup and stayed there, less interested currently in the person than the hurt animal.
"Yes, I help them," he said. "Come on in." He opened the door wide enough for her to walk through and let it close behind them. A flick of the wand had more of the inner lights come on. In the back, a few dogs barked at the changed, and a few of the other animals made noises at their night being interrupted. "Set it here on the counter, let me take a look at it," he told her, going around the counter so he could get a better look at it. He might have to Floo Luna right away, or if it wasn't too bad he could wait until morning and bring it by the vet.