So James doesn't really know a lot about comics, that was really his brothers thing more than his. James himself worked for the government (secretly) in a department that was supposed to hunt supernatural things, but he worked his stuff to actually protect the supernatural as much as he could from the government. As far as anyone not in the know of it, he worked as an accountant in a boring old office building until his retirement. Obviously he came out of retirement to take over his brother's shop. He relies heavily on his employees to help the customers. LOL
YES to the neighbor! Love that she'll be a morgue assistant.