Hi there, it's Jo! So a thing I was going to do with Elle didn't pan out, but I have this newbie instead.
This is Jes Rogers / Warbird. She's Sam Rogers' twin sister (she was even name dropped in a log or two). Ex-USAF, currently SHIELD, she doubled up as a military pilot and a SHIELD agent since she was 18 until she was discharged from the Air Force under DADT in 2009 for being a lesbian. There was a huge controversy and while ultimately she didn't win her case, there was a shitstorm for the military and the pressure went a long way toward the eventual repeal of the law. For the last five years she's been an active Commander in SHIELD (think Captain America) and she's barely been home. Like, two holidays a year barely been home.
She's just recently been hired by Emma to take over the day to day running of New Avalon. She took the job so she could come back home and try to get to know people again, so old family relationships and friendships need apply for reconnection. She's only 32 and technically, she's Emma's right hand person, but Emma's usually not going to be around to veto anything she does. Sorry, Owen.