InsaneJournal Announcements

Site Update

squeaky

6/14/21 09:21 am

Hey everyone. We've gotten some reports of issues with the site. We've restarted everything in hopes to resolve this. We haven't been able to duplicate this. Please let us know if you continue to experience issues and please provide some steps to duplicate.

Thanks!

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• doucherayvision

  6/22/21 04:43 pm (UTC)

  

  Hi Squeaky!
  I've got a couple notes from various people in my game at the moment.
  
  1. Big Sur 11.4 seems to be the common culprit for those on mac products experiencing issues. It's to the point the site is basically unusable for these players. Slow loading, if loading at all. All have tried to clear caches/history/cookies, have tried multiple browsers, have removed all extensions (sanity, ij juggler etc), and nothing seems to make any difference. We have walked through adding insanejournal to the trusted site lists. Nothing seems to make any difference. There is a mac user that has not updated to Big Sur 11.4 who does not experience the same issues, which might explain why you aren't able to replicate the issues if you're not updated to Big Sur 11.4.
  
  2. I, and a few others, are still getting randomly logged out when trying to delete comments or reply to comments at random intervals.
  
  3. IJ is currently unusable on my phone when not connected to wifi. It has always been a bit slow and buggy but now it will not load at all past the login page (and even that is at times not a go either).
  
  To be completely frank this is a huge issue and one that is sparking discussions of us as a group finding another platform to use. We don't want to as we have all paid quite a bit of money even in this last year to paid and permanent accounts and rename tokens. But the fact that quite a few players in our game can't actually access the journals is quickly becoming a turning point for us.
  
  If you'd like any more information about what we as a group are coming across I am happy to provide it. We don't want to leave IJ, we like the format and like I said some of us have put a lot of money into this site. But as it stands the site is unusable for several players and seems to be having more and more issues as of late for those of us it does work for (getting logged out, random outages, etc).

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  • squeaky

    6/22/21 04:52 pm (UTC)

    

    I am working on something that may or may not solve the issue. Unfortunately I really can't see what the issue is since I can't duplicate it.
    
    I am on Big Sur 11.4 and was seeing some issues before but they've gone away for me. I use both Chrome 91.0.4471.106 and Brave V1.26.67
    
    Make sure all of your bookmarks and links are update to https:// instead of http:// I worry that the redirection has something to do with the issue.

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    • doucherayvision

      6/22/21 04:55 pm (UTC)

      

      I do have someone who would be willing to screen share to show what happens for them if that would help to see the problem replicated?
      Bookmarks and links are updated to https

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      • squeaky

        6/22/21 09:01 pm (UTC)

        

        I made a significant change on our website front end. Let me know if this has improved things for you.

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        • doucherayvision

          6/22/21 09:13 pm (UTC)

          

          So far that seems to be working WAY better, I've also gone through some pages and clicked into journals/comms I know aren't cached while using data on my phone and MUCH speedier and actually loading.

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