My mom was born and spent the first 18 years of her life in Texas. My mom refuses to admit that she has an accent of any sort. Because Texan isn't one of the most noticeable dialects in the United States or anything like that. Have you ever watched someone who has, and doesn't admit they have, an accent try to talk to AI? Please Mom, please continue telling me how it's the cable company's fault that their system keeps sending you to the wrong department.
That being said, maybe they shouldn't have ever changed the old menu where you just pressed numbers.