Sam noted the red, puffy eyes but he didn't really care either way. As long as she didn't try to spill her sob story all over him. He didn't have time for that.
He wracked his brains for the correct name and still wasn't sure if she was Alice or Amelia or some other A-name, so he settled for introducing himself and hope he'd found the right girl that knew his brother.
"Thanks. I'm Sam Winchester. My brother, Dean, recommended this place."
Sam held up his laptop.
"He said that you can work wonders with this sort of thing."