voice response.
It doesn't have to be fiction. A good story is a good story, fiction, reality, or otherwise. The same elements are all present. Reality just tends to be a lot messier in the long run. No clear plots or expectable twists. It likes to blindside you. Come at you randomly. Makes things more interesting at the end of the day.
At least, until people start dying. Gets a bit much than. But I digress.