He laughed warmly, "Civility is sometimes the least, and the best you can hope for." He shook his head then, "My boss back at the Library always used to start out every negotiation or mediation with: 'I don't care if you scheizekopfen like each other or not, but if you can't keep civil during the discussion, it's over and we'll just have to arrest everybody for endangerment." A one-shouldered shrug, "It usually worked, too. Granted, probably helped that she was about six-two and looked like she'd be more at home in chainmail than Armani."