He was used to treating people that he knew personally, in all honesty. "Would I disappoint you?" He held up the file and tried very hard not to reveal with his expressions what was in the file before he told her verbally.
Carlos flipped open the file and sobered immediately, sliding into 'professional' mode. "Well, the chemotherapy did a good job shrinking the cancer considerably, but..." He trailed off.
"...it's still very much present. I'm sorry, Alma. We can continue treatment, of course..."