"We're expected to deal with traumatised patients on the regular so they train us heavily for it," Florrie said politely, aware that she still sounded even more Scottish than usual. "It's part of our remit. And if you're not used to seeing the Dark Mark--and who is used to it?--it's quite frightening. There were a lot of terrified folk down in reception. She's not the worst off I've seen this afternoon. Have you been seen to, sir?"