Okay, as it turns out I can't give the papers to Carol while she's on leave, it's illegal and she also doesn't want to read them while she's breastfeeding her daughter.
I'm going to make sure Felix gets this. I'm going to fax it to him and NOT PACSUN I know the number for SWORD on the ground.
Felix would also like to let you know that your request will be considered in a timely fashion and continued harassment of SWORD agents will be noted in this process.