I pulled Dean Winchester out of Hell, because he and his brother were the destined vessels for Lucifer and Michael on Earth, and then they were supposed to fight and destroy most of humanity in the process. Sammy said yes to Lucifer to try and defeat him from the inside out, and that went to shit. And Dean said no to Michael, so the angels booked it and left us to fend for ourselves while Lucifer took over.
It's been five years of Hell on Earth and humanity getting its ass wiped out.
Don't take it personally, I've never spoken to God, either. Actually, Sam tells me that God is apparently this guy named Chuck who's been in charge of our supplies. Maybe he could've waved a hand and helped out, but I guess that'd be too hard.
Don't mention Metatron to Dean. Apparently things went badly with him in my timeline proper.