Housing Assistants
They do, that was a bad example.
I think Caroline possibly put it better than I did below, but I've gotten the sense from people I've spoken with on my floor that they feel as if decisions just get made - I was thinking that a council might make the process a bit more democratic where it was possible to do so. In general though, even if there isn't a formal council, I think having meetings for residents on a semi-regular basis might be a good thing.