betsy/phil.
New memories qualifies as fragile. Making sense of two sets of memories is not an easy thing.
As for a familiarity with Ward, yes, you could say that I know him intimately, considering I've walked in his head. My insight needs to remain unbiased, which means that I don't need to put pieces together from other patients. I'm there to listen and help them deal, regardless of who else is a patient.