Yes, I know how bad that sounds. I have no idea what's going on in the head they're sharing, which is really weird to begin with, but that's not the point and I don't like it. I don't want to allow something like this to happen. The problem is, the evidence I have in front of me is that Castiel chose this and is continuing to choose this.
I'm sorry for what you've experienced. I am. I promise that we are working to do everything we can, with everything we have at our disposal, to prevent this from happening to him or to anyone else. I am open to ideas, but there are some rules that I can't break.