Exactly. Cap said it in the movie, when the helicarrier came to rescue the Sokovians an Pietro asked "This is SHIELD?" and Cap says something like this is them at their best, or what they should be. That was such an amazing moment, and one of Pietro's cutest moments onscreen when he answered "That's not so bad" approvingly. That's them at their best. This thing with Pietro, their part in Bucky's story, the way they've dealt with other metahumans? Not so much.
Yeah, I feel for Johannesburg, and for poor Bruce too, dealing with the aftermath.