[Sometimes predictable was bad. Sometimes, however, it was the difference between employment and being cast out onto the street. Norman had expectations. Standards. He didn't ask for respect, he demanded it. And he was pleased that she gave the proper deference, no hesitation, on her feet and returning his handshake like her boss dropping in unexpectedly was nothing out of the ordinary.]
The pleasure is all mine. [He smiled. Smooth and friendly, even, despite being a facade, and the handshake was polite. It lasted just as long as it should have and no more. He settled back on his heels.] Tell me, how are you are settling in, Ms. Potts?