This sounds like something which needs to be remedied. As for missing out on the role, it does seem like other opportunities have presented themselves.
I see. I think I'm getting old. I was late, as it was, to the online/internet party, though I think I've managed to navigate myself rather well since them. But social media has never been a strong suit of mine. And in general, I'm lucky if I can get my phone to do more than text/call/play television shows and search the internet. Oh - forgive me - I didn't make myself sound nearly ancient enough. To search the Google. Of course.