My apologies for the delay in responding. I assure you that your owls were not being purposely rebuffed, but as you can imagine there have been a number of owls flying in and out, many from civilians as well as press and it has just been difficult to get back sooner.
However, as you know, I am more than happy to share with both you and the public what I can with my statement:
Be assured that the Department of Regulation and Control of Magical Creatures and Unexplained Phenomena has the situation well in hand. We have been working tirelessly, and now understand the nature of this particular occurrence, and it is with great confidence that we can assure you there is no need to panic. Unfortunately, as you know, we cannot divulge specific details on open cases. We wish to keep the public safe and do not wish to have civilians attempt to help and get injured. We have the situation handled and there is no question things will be finished as quickly as we are able. We have people stationed both inside and outside of the wall, coordinating their efforts, and working around the clock to have the situation resolved as quickly as possible. As more information becomes available, the public will be informed. For now, we just ask that keep faith in us as we find a solution to the problem, and know it will all be over soon.
If you have any further questions, you know how to reach me, Ms Skeeter, and there is no need for outside sources. You will received an updates as soon as I know more.
Best regards, Dexter Cadwallader Senior Press Liaison for the Department of Regulation and Control of Magical Creatures and Unexplained Phenomena