Juliet heard the voice before she saw the young man it belonged to, and the sudden noise startled her. Jumping, she banged her head on the top of the book return cupboard, her glasses falling to the tip of her nose. She took a quick moment to reorient herself, smoothing out her gray skirt and sweater combination with quick strokes, and pushing her glasses back into place. Then she turned to the young man with a curious expression, her hands still pressed to her stomach. She abruptly adopted what she assumed looked like a nice smile, trying to seem welcoming and helpful toward his question.
"Um, yes, of course. What are you looking for?" Suddenly she felt the urge to yawn, and fought it back - it wouldn't do to look unprofessional in front of a library patron. What if he thought she was being rude, or didn't care about finding his book? She pressed her jaw together, suppressing the tickle in the back of her throat.