It'd be a lie to say that Idris wasn't slightly taken aback by the woman's foul language. Clearly she was not in the mood for cajoling of any sort. He'd seen and dealt with her type before, the kind of people that thought speaking to a salesman was below their level, and they'd refuse at all costs to have the wool pulled over their eyes. (If there actually was any wool to act as a blinder; Idris was fair and honest in the deals he made with others, so what if he might embellish a warranty or gas mileage here and there? Sales were made, people went home happy and with a shiny new vehicle, and he earned a portion of the amount made. It was as simple as that. And honestly, how many people had come back with complaints? The list was very, very slim.)
And so he refused to frown, merely settling for a vaguely apologetic look, not changing his tone one bit. Regardless of the woman's choice in vocabulary or general aloof body language, he was not going to just turn around and leave her. Not without speaking to her first, at least. There were appearances to think of, as well as basic business etiquette. If anything, Idris prided himself in doing his job well, no matter if he might not make a sale with every (possible) customer.
"My apologies again, ma'am, I was delayed. We're unfortunately understaffed today, but that will not be a problem in the future. If you'd like to file a complaint form I'd be more than happy to get you one. However, I've noticed you seem to be a bit smitten with our new shipment of Harleys." He smiled easily now, deciding this was either going to be an extremely short visit or possibly something more. Regardless, he was off the clock soon and it'd all be somewhat behind him once he'd left the dealership. Idris held out his hand for her to shake, although he severely doubted she'd bother with something she probably deemed as trivial and unnecessary.
"My name is Idris Khalid, I'm the new assistant manager here at Cairo Automotives. And so you see, any complaints you have about the service will certainly be heard and taken into account. I would love to have an opportunity to make your visit to our dealership ten times better than how it's begun."