Oh, so it was vehicle trouble. Seems he'd struck the right chord, which pleased him. Mentioning the new shop had been the right move. No one could say he didn't know his way around the sales floor, even with the more...difficult customers. True, it could've just been luck, but he preferred to think otherwise.
Idris listened attentively to her complaints about a disobedient Suzuki in her possession, nodding at what he felt were the right moments. He was no expert on repairs, nothing past the basics, but that didn't mean he couldn't show concern. Everyone had car trouble now and then, it was only a matter of pinpointing the issue and moving on from there, either to getting the vehicle in question running like new again or tossing it into the trash heap. That's what mechanics were there for--to mend the mechanical problems of the many. Idris, on the other hand, was put on the planet to cut a deal.
It was late in the afternoon, but he was pretty sure the man that managed the shop was still there, unless he'd somehow clocked out and left the lot during this conversation. And if so, Idris figured it wouldn't be that big of a deal to get the woman's needed wires for her; there'd been a shipment of supplies and spare parts that had came in just recently, as a matter of fact. Whether or not everything was already in its place was another matter, as Idris spent most of his time on the sales floor and handling paperwork, but last he'd checked, the shop wasn't in a state of disarray. Neither he nor the manager above him would settle for that--have their place of business look run down in any fashion? No, that was completely unacceptable. The thing with selling people your wares was that image played a pretty big role in the grand scheme, the rest depended on communication and practical functionality of said wares.
"That is a shame," Idris replied, making sure he looked like he really did think it was--and he did, because playing the sympathetic role was another rule of thumb in making a connection with a patron. "Well, you can be certain if the new wires don't help your situation, our mechanics'll take a look at your bike and get it fixed up right as rain. Speaking of parts, we just got a shipment in today--been getting them in on a regular basis--so you might be able to work on your bike ASAP. Would you mind stepping inside with me? I'll check the invoices for you. And I don't think I got your name, Miss...?"
If the woman's main reason for being on the lot was to pick up her parts, she'd probably already received a call saying they were in. However, there was no way Idris was going to scrounge around for motorcycle wiring without knowing exactly who he would be selling it to, along with making sure the wiring was being placed in the right hands.