*softly, puzzling over your words (and fighting down the indignation that anyone might ever have said something unpleasant to you)* Princess, can you tell me what's happened?
*pauses* If you didn't meant to, if you didn't do this thing on purpose, then I can promise you that it's not as bad as you think. *and another slight hesitation* And I don't know what your mother said about you, but you are the kindest and gentlest person I know.