If you are a new arrival, the Welcome Center should have set you up with temporary housing and a stipend for essentials should that be necessary. Sometimes they drop the ball.
I am Selene Corwin, one of two Councilors for Ravenmoore. Depending on where you are, my office is on Centurion Square. Look for the signs. I will most likely be able to cut through the red tape and help you get settled. As can any of the Councilors for any of the other regions of Preya.