[Sam has had a life of interviewing people, mining for facts and details they don't want to give. Awkward, odd, embarrassing and often from the recently bereaved. Experience didn't always translate into skill. There aren't a lot of great ways of asking if you've noticed cold spots or flickering lights without getting looks. But this had taught him that when there is no tactful wording or pleasant lie you still have to charge forward because it's important.]