(No worries, I know you're moving <3. Will do.)
Even Cas smiled, albeit faintly. Taking a step forward, he knelt beside the girl's bed and met her eyes. "It simply means something is different from what is expected. It is not necessarily a bad thing. In fact, most of the time, it is quite the opposite."
They would need to ask her further questions. But since they'd gained her trust, Cas was confident they could learn all they needed to know.