Hattie was available - but she hadn't been expecting visitors. Especially someone as important as Delphina! She flapped about for a minute, washing her face and hands, fixing her hair and wondering if she ought to change her rather everyday brown dress, but decided that Delphina would have to see her less dressed up eventually.
She made herself stand still for a minute and take some deep breaths, then walked down the stairs as sedately as she could.
"Ms Salas!" she said graciously, though her smile was too wide to be called anything but very happy. "It's so lovely to see you again!"