[She's of course writing back - how could she not? - but the writing itself is worrying, if only because it's clear she's someone who's also come from a difficult situation, as many here do]
Everyone gets a book like this, it's how people communicate a lot of the time. [...] Are you alright?
[You seemed...] [But then.] It's always a little strange to arrive to this place when you're not used to it. But I promise it'll be alright.